5 Strategic Communication for Next-Level Results

IT outsourcing can be a game-changer for businesses looking to enhance their technology capabilities without the need to build and maintain an in-house team. However, effective communication between the client and the IT service providers is crucial to ensure the success of the partnership.

 In this article, we’ll explore five essential strategies to improve communication and collaboration between teams.



1. Provide Your Team Hierarchy:

Before starting the project, share your team hierarchy with the IT service providers. This includes identifying decision-makers and their roles and responsibilities within the company. In addition, Create a schedule of your business availability during working hours. This information enables the development team to know who to approach for specific issues, ensuring timely resolution and minimizing confusion. 

You can also request a similar responsibility chart from your outsourcing development team for better understanding and coordination.

2. Leverage Meeting Notes:

Meeting notes serve as an excellent tool for tracking progress and confirming decisions made. Keeping detailed records of discussions, action items, and decisions helps refer back to previous agreements and keeps everyone on the same page.

This practice saves time and eliminates misunderstandings, allowing both teams to work together seamlessly.

3. Establish and Document Communication Channels:

Clear communication channels are vital to ensure smooth collaboration. Discuss and agree upon the preferred communication method with your outsourcing partners, considering time zone differences. Consider selecting a platform that is most comfortable for both parties and plan calls, or video conferences, such as Slack, Trello, or Zoom.



4. Choose PICC – The person in charge of communication 

Choosing a Person In Charge of Communication (PICC) from the vendor side to act as the primary point of contact. This person should have a strong relationship with the team and be able to effectively convey messages and feedback. By having a designated PICC, you can ensure that communication is streamlined and that nothing gets lost in translation. Plus, it makes it easier to build a strong working relationship and foster trust between teams.

5. Maintain Frequent Contact:

Regular check-ins are essential to address potential issues before they escalate. Schedule regular calls or video conferences to monitor progress, provide feedback, and resolve concerns. This is more important when you work with offshore IT outsourcing vendors. Consistent communication helps identify problems early, enabling prompt corrective actions and preventing significant delays or rework. This proactive approach ensures the project stays on track and meets expectations.


Effective communication is critical to successful IT outsourcing. Implementing these strategies fosters trust, transparency, and cooperation between teams. By following these strategies, businesses can avoid miscommunications and achieve optimal results from their outsourcing partnerships. 

Remember, open dialogue is the foundation of a productive collaboration that benefits all involved.



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